New York, locally. · NYC beta

A little help, locally.

Questions, feedback, or a concern? Reach the person running the beta.

Sign in and set up

Enter your email in LsUp, then enter the eight-digit code from the sign-in email. Check spam if it has not arrived. Wait for the resend countdown before requesting another code and use the newest code. Choose a display name and username to complete setup.

Verify NYC residence

Open Profile → Verify NYC residence, confirm that you currently live in NYC, and request review. Arrange a private live check with the beta operator. Have current evidence such as a lease or utility bill available, and cover account numbers and unrelated details. The operator checks the person and NYC address without saving a document or exact address. Approval lasts six months and unlocks NYC ratings and daily answers.

After review, use Refresh verification status in the app. A question you already skipped stays locked; you can answer the next day’s question after approval.

Report a concern or block a member

Use Report or block beside a friend or rating, or enter a username in Account → Safety & blocked members. Choose a report reason and send it. To block, confirm the block action. You can unblock in Account; this does not restore the old friendship. For incorrect restaurant details, use Report restaurant information on the restaurant page.

For an appeal or additional context, email the operator. Reports are reviewed manually; there is no 24-hour live support desk. For an immediate safety emergency, contact emergency services.

Delete your account or request your data

Open Profile → Account, privacy & support → Delete account. Type DELETE and confirm. This permanently removes the active account and associated app activity. It does not cancel reservations you made with an external restaurant. If you cannot sign in, or want to request your data, email from the address associated with the account.

Restaurant search is unavailable

Retry with a restaurant name and neighborhood. If the provider is unavailable or the beta reaches its usage allowance, LsUp shows its smaller curated catalog. Google details and photos may temporarily be unavailable, while your LsUp saves and activity remain stored.